Versand

Shipping Policy

Last updated: 29 July 2026

This Shipping Policy applies to all orders placed through ezzenceclub.com.

1. Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and public holidays. During high-demand periods, processing may take longer.

2. Shipping Destinations

We ship to the destinations available at checkout. If your country is unavailable, contact contact@ezzenceclub.com before ordering.

3. Estimated Delivery Times

Delivery times begin after dispatch and vary by destination, carrier and customs processing. Typical estimates are:
• European Union: 3–7 business days
• International destinations: 7–21 business days

These estimates are not guaranteed. Carrier capacity, customs or events outside our control may cause delays.

4. Shipping Costs

Free standard shipping is available on all orders. If an expedited or optional paid service is available, its price will be shown at checkout before purchase.

5. Customs, Duties and Taxes

For orders delivered within the EU, VAT is included where applicable. Orders outside the EU may be subject to customs duties, import taxes or other fees charged by local authorities. Unless checkout states otherwise, these charges are the recipient's responsibility.

6. Tracking

When tracking is available, it will be sent after dispatch. Tracking details may take up to 24 hours to update.

7. Lost or Delayed Shipments

If an order has not arrived within the estimated window, check its tracking first. If the issue continues, contact contact@ezzenceclub.com with your order number.

8. Damaged Packages

If an order arrives damaged, photograph the packaging and product and contact contact@ezzenceclub.com promptly so we can assess the issue.

9. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error; we will try to correct it before dispatch.

10. Contact

For shipping questions, contact contact@ezzenceclub.com.