Privacy Policy

Last updated: 28 March 2026

Ezzence Club ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from ezzenceclub.com (the "Site"), and informs you of your rights under Regulation (EU) 2016/679 (the General Data Protection Regulation — "GDPR").

1. Data Controller

The data controller responsible for your personal information is:

Ezzence Club
Email: contact@ezzenceclub.com

2. Personal Data We Collect

When you visit our Site or place an order, we may collect the following categories of personal data:

• Identity data: first name, last name
• Contact data: email address, shipping and billing address, telephone number
• Transaction data: details of products purchased, payment amounts, order history
• Technical data: IP address, browser type and version, time zone, operating system, device type, browsing behaviour on our Site (via cookies and similar technologies)
• Marketing preferences: your preferences for receiving marketing communications from us

We do not intentionally collect sensitive categories of personal data (such as health data, racial or ethnic origin, religious beliefs, or biometric data).

3. How We Collect Your Data

We collect personal data through the following means:

• Direct interactions: when you create an account, place an order, contact us by email, or subscribe to our newsletter
• Automated technologies: through cookies, pixels, web beacons, and similar technologies when you browse our Site
• Third parties: payment processors, delivery partners, and analytics providers

4. Legal Bases for Processing

We process your personal data on the following legal bases under Article 6 GDPR:

• Performance of a contract (Art. 6(1)(b)): to process and fulfil your orders, manage your account, and provide customer support
• Legal obligation (Art. 6(1)(c)): to comply with applicable tax, accounting, and consumer protection laws
• Legitimate interests (Art. 6(1)(f)): to improve our Site and services, detect fraud, and ensure the security of our systems
• Consent (Art. 6(1)(a)): where you have given us your explicit consent (e.g. to receive marketing emails or to accept non-essential cookies). You may withdraw your consent at any time.

5. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders and manage returns
• Send order confirmations, shipping notifications, and customer service communications
• Send promotional emails and newsletters (only with your consent)
• Improve and personalise your shopping experience
• Comply with legal and regulatory obligations
• Prevent fraud and maintain the security of our Site
• Analyse usage of our Site for statistical and improvement purposes

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, analyse traffic, and support marketing efforts. You may control cookie preferences through our cookie banner or your browser settings. For more details, please refer to our Cookie Policy embedded within this page.

Types of cookies we use:

• Strictly necessary cookies: required for the Site to function (no consent required)
• Analytics cookies: used to understand how visitors interact with our Site (requires consent)
• Marketing cookies: used to deliver relevant advertising (requires consent)

7. Sharing of Personal Data

We may share your personal data with the following third parties, only to the extent necessary:

• Shopify Inc.: our e-commerce platform provider (processes data in accordance with their Data Processing Agreement and GDPR)
• Payment processors: to securely process transactions (e.g. Stripe, PayPal)
• Delivery and logistics partners: to fulfil and track your orders
• Email service providers: for transactional and marketing communications
• Analytics providers: such as Google Analytics (with IP anonymisation enabled)

We do not sell your personal data to third parties.

8. International Data Transfers

Some of our third-party service providers may be located outside the European Economic Area (EEA). Where we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission (Art. 46 GDPR), or we rely on an adequacy decision by the European Commission.

9. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, or reporting requirements. In general:

• Order and transaction data: retained for up to 7 years to comply with tax and accounting obligations
• Account data: retained as long as your account is active, then deleted within a reasonable time following account closure
• Marketing data: retained until you withdraw consent or unsubscribe

10. Your Rights under the GDPR

As a data subject in the European Union, you have the following rights:

• Right of access (Art. 15): to obtain a copy of your personal data and information about how it is processed
• Right to rectification (Art. 16): to request correction of inaccurate or incomplete personal data
• Right to erasure / "right to be forgotten" (Art. 17): to request deletion of your personal data under certain conditions
• Right to restriction of processing (Art. 18): to request that we limit how we use your data
• Right to data portability (Art. 20): to receive your data in a structured, machine-readable format
• Right to object (Art. 21): to object to processing based on legitimate interests, including for direct marketing
• Right to withdraw consent (Art. 7(3)): where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
• Right to lodge a complaint: you have the right to lodge a complaint with your national supervisory authority (e.g. the CNIL in France, the ICO in the UK, the AEPD in Spain) if you believe we have infringed GDPR

To exercise any of the above rights, please contact us at: contact@ezzenceclub.com. We will respond within 30 days.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our website uses SSL/TLS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Links to Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their respective privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically. If we make material changes, we will notify you by email or by a prominent notice on our Site prior to the change becoming effective.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us at:
Email: contact@ezzenceclub.com